Apple Remote Desktop

Developer: Apple

Current Version: 3.9.3

Last Updated: 1 year ago

Download Size: 13.3 MB - Download


Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end-users, create detailed software and hardware reports, and automate routine management tasks — all from your own Mac.

Software Distribution
-Easily copy and install software on remote Mac systems.
-Encrypt network data when copying packages and files.
-Configure a Task Server to assist with package installations on offline computers.

Remote Assistance
-Observe and control your Mac computers.
-Transfer files between Mac computers using Drag and Drop.
-Copy and paste information between any two computers.
-Prevent end-users from viewing the screen while you control their systems with Curtain Mode.
-Control Virtual Network Computing (VNC)–enabled computers including Windows, Linux and UNIX systems.

Remote Administration
-Perform over a dozen commands securely on remote Mac systems.
-Remotely lock screens, sleep, wake, restart and shutdown of Mac systems.
-Execute UNIX shell scripts or commands on your client systems.

Asset Management and Reporting
-Perform lightning-fast searches with Remote Spotlight search.
-Gather reports on more than 200 Mac hardware attributes.
-See reports on user logins and application use.
-Use a Task Server to assemble inventory reports, even from mobile systems not connected to the network.

-Automate routine management tasks using Automator in OS X.
-Get started immediately with over 40 actions.
-Chain actions together to create powerful system administration workflows.
-Combine actions with other application actions to create end-to-end solutions.
-Save workflows as plug-ins to provide simple, customised interfaces to Apple Remote Desktop features.


Release Notes:

• Bug fixes and performance improvements
• Support for Dark Mode


Most Helpful Reviews

Version 3.8
Review by cscspanthers

Verison 3.8 fixed everything! - When I started using ARD 3.8 it was like the ARD of old. Everything started working as it should and its quite fast now to perform tasks. Anyone who previously had issues (like us) should immediately update both the Admin and client side. The interface takes a little getting used to and I’m not a total fan of it, but more importantly it just works and works very well. This software went from absolute junk to well worth the money in one update. I’m glad Apple has listened to all the complaints about ARD and fixed all the major issues. I’m an Apple Administrator for a school district and this is an absolute awesome app to manage your Macs, even ones in a remote location. I use it to monitor Macs, help people out remotely, push updates (awesome for updating Flash & Java in a lab), push UNIX commands, update the OS, etc, etc. Its an extremely useful tool if you’re managing a lab of Macs, or just a lot of Macs in general.

Found helpful by 65 out of 78 people
Version 3.9
Review by REXprints

Gone critical - I’m a professor. I’ve got a couple dozen iMacs to manage, with attendant students. ARD was critical in deploying software, shutting down, locking screens for lectures and tests, distributing files, on-screen help and discreet messagesfor individual students, student presentations and demo’s. I’ve used it for years, forgiving it’s little erratic stumbles and false problems, but the last upgrade (admin app) and update (client side) have ended all that. The dread “Failed to Authenticate” issue is sometimes a false problem you can ignore, but now almost always a critical fail. After getting blown around in the storm of on-line questions and solutions from all the other disappointed users, I’ve given up. I have cobbled together AirDrop, Bluetooth, thumb drive, and cloud work-arounds for some functionalities, but basically ARD has seriously degraded my ability to teach and manage the college studio courses. I depended on it all day every day, so I’m very sorry Apple hasn’t come up with a solution. Such a pity for a company which successfully made education its core market.

Found helpful by 382 out of 396 people

More Reviews for Current Version

Version 3.9.3
Review by 2olley

Apple Doesn’t Support this app - I work in tech support for education. We’ve used macs in our labs for years primarily because we had Apple Remote Desktop and very few people could manage a lot of devices remotely. Apple stopped supporting this product years ago and should just take it out of the app store. Nothing works reliably and they don’t care. We were willing to pay more for macs to have this functionality but now they are just overpriced machines. This is one of many reasons Apple has lost education market share to Google.

Found helpful by 9 out of 9 people
Version 3.9.3
Review by dlevens

Absolute Garbage - I love Apple products but this tool is absolute garbage. I need to manage and update a lot of mac computers for the school I support and this tool used to be really good at this. It does not launch anymore, have to reboot to get it to launch. I know Apple is shifting away from server support but they should still know there are a lot of schools that rely on this tool to update mac clients. Please don't forget about this tool.

Found helpful by 6 out of 6 people
Version 3.9.3
Review by just leave me alone please

Stay Away - Apple refuses to refund money after software showed that it could not provide any functionality beyond Screen Sharing. Stick to Screen Sharing. Don't make the $80 mistake.

Found helpful by 4 out of 4 people
Version 3.9.3
Review by MisterFox

This is yet another disappointing piece of evidence that MONEY is all that motivates Cook’s Apple - THIS IS SUPPOSED TO BE A PROUCT THAT ALLOWS US TO ADMINISTER OUR COMPUTERS, OR THE COMPUTERS WE ARE RESPONSIBLE FOR, FROM ONE LOCATION WITHOUT HAVING TO PHYSICALLY CONNECT TO THE MACHINE WITH OUR HANDS. COOK’S APPLE HAS MISERABLY FAILED AT THIS ONCE ELEGANT FUNCTION, THIS ONCE WORKING FUNCTION. I have absoultely every system with the same build, and the same version of the OS AND ARD and NOTHING is conistent. Reboots give me “screen sharing avialable,” on half the systems, but it’s never the same half. I have to echo the experiences and sentiments of everyone else here: * Authentication issues * Task Server Not Working or inexplicably failing * IP issues not registering within ARD correctly * BONJOUR not even giving correct information I have been telling apple for several years that once they lose the professional artists, the real nerds (programmers and engineers), once they’ve alienated all the teachers and students, once they’ve dongled their extortive greed to death, we aren’t coming back. How many times do I have to re-buy an app on my phone, iPad, computer? There is no incentive to fix such issues, “JUST UPGRADE!” Apple keeps making money whether you buy the software title for the third or fourth time, or whether or not you upgrade the hardware (requiring yet more software purchases). And that in-app purchase nonsense? If you’re a developer, know that I won’t even download your app when I see that. There aren’t expletives strong enough to curse Cook’s apple strongly enough to recover the weeks I’ve lost because I made the mistake of updating a single piece of software that hosed my entire network. And the “upgrade?” Absolute garbage. If I wanted this kind of grief I’d use Windows Vista. I wish I had stayed at El Capitan. Apple: We didn’t give you all that money because of your bloated ego, we gave you all that money because we could trust that the products you put in our hands ACTUALLY worked, and that they ACTUALLY worked every time. I gave you all that money over the years because I believed you had a higher standard of conduct, and that you operated with ethics and integrity. I was paying to do business with your honor, not the stuff your greed makes continuously less usable, and infinitely less functional. My network is VERY small, I can’t even imagine what someone with a thousand machines must feel like. I have been porting my Logic productions OUT of Logic. Twenty plus years. Once I’m done I’m never coming back. You can’t abuse and exploit everyone forever. And Cook’s Apple does just that. The vendors, the contractors, the authorized repair services, the employees, and especially the customers. I’ll be shocked if this review is ever seen by more than just the Apple employee in control of the censorship. Every other review I’ve done over the past year is simply non-existent. When I check on them, the review still exists, as written, but it doesn’t show up in my profile, or on the site. Greed is the worst customer experience ever Tim Cook. And though it may not cost you today, the trust you’re spending, the trust you’re BURNING like a refinery fire, will come back to haunt Apple. Maybe not while you’re there, because like all “leaders,” you’ll use it up, burn it down, and run for the mansion in the hills before the real costs are actually in your lap. Our communities will clean up your “eco friendly,” e-waste, your employees will carry the weight of your millions of dollars of pocketed profit, what should be their wages, our teachers will keep buying supplies your sheltered and t-buddy tax breaks aren’t covering… Apple could be paying their employees more, I’d be okay with that. They charge a premium and they have the resources to ensure that even the janitor at Apple can afford to BUY a house (doesn’t have to be extravagant) WHERE they work. Apple could be THE leader in changing the country for the better. But greed is in the way. Apple could be charging less for the products and services they offer. I’d be okay with that (most of us would). Yeah that makes us customers (consumers) complicit in the exploitation of their manufacturing system, but I’m going to guess most of the world cares less about our fellow than they do about their memoji filter. Imagine if Apple were to produce a computer that was only twice what the equivalent PC cost (instead of five times the price). Imagine how many MORE people would have an iPhone if apple dropped the price by 30%. They wouldn’t have to do anything ethical, like pay their staff, or apply US standards to manufacturing employment, and they WOULD STILL MAKE A RIDICULOUS PROFIT. Apple could be paying full shot, no breaks, taxes, (and not even break a sweat). I’d be okay with that too. They could have moved all their sheltered taxes without the big fat shady bonus they got for doing what they should have done in the first place. Companies like Apple, Amazon, Facebook, Netflix, they all use the infrastructure WE pay for with TAXES. But right now, ALL that money people continue to pour into Apple only seems to be going into a black hole. Shoddy software, overpriced hardware, ridiculously boring devices that are just another day of the same “rewarmed leftovers,” that there isn’t even excitement about their release anymore. Make something we want Apple. Make something that “just works,” again. Make a pro laptop that has ports, the mag-safe, and RAM and storage I can upgrade. Make a computer that makes my 2012 obsolete without crippling the new one, or doing some shady software magic to cripple the old one. Please? Maybe stop thinking all the world has a Cook level income, or access to the resources unchecked corruption affords certain affiliates. There are rumors that Cook used to have a different last name. Perhaps Apple is our era’s Volkswagen. If they can comply with China’s rules and demands for access to every person’s data… Save your money, you’re going to have to roll your own anyway. Get a *nix box!

Found helpful by 21 out of 28 people
Version 3.9.3
Review by dlevens

Uggg Garbage App - This app could be so good, still after all these years is horrible. Keeps crashing, will not load until you reboot when using Mojave, then it works for one use and next time will not load, have to reboot again. When it does work trying to send files to multiple computers slows to a crawl, have to send 1 at a time. Apple does not seem to care about this app...frustrated but time to move on to something else it seems.

Found helpful by 2 out of 2 people